Privacy Policy
This privacy policy explains how Emirates Scents collects, uses, and protects your information when you use our online platform and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.
Information We Collect
When you interact with our site, we may collect personal information you provide directly, such as when you place an order, create an account, subscribe to marketing communications, or contact us. This information may include your name, billing address, shipping address, payment information, and contact details.
We may also collect information automatically as you navigate through our site. This can include details about your device, browser type, IP address, browsing actions, and usage patterns. This information is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfil your orders and transactions.
- To manage your account and provide customer support.
- To improve our products, services, and the user experience on our site.
- To communicate with you about your orders, products, services, or promotions, if you have opted in to receive such communications.
- To ensure the security and integrity of our service.
- To comply with legal obligations and enforce our terms and conditions.
Legal Bases for Processing
We process your personal information based on several legal grounds, including:
- The necessity to perform a contract with you (e.g., processing your order).
- Your consent (e.g., for sending marketing communications). You have the right to withdraw your consent at any time.
- Our legitimate business interests (e.g., improving our services, preventing fraud), provided these interests are not overridden by your data protection rights.
- Compliance with legal obligations (e.g., tax and accounting requirements).
Data Sharing and Disclosure
We may share your personal information with trusted third parties to help us operate our business and provide our services. These may include payment processors, shipping providers, and service providers who assist us with website operations, marketing, and data analysis. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
We may also disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect the rights, property, or safety of Emirates Scents, our users, or others.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable law, you may have rights regarding your personal data, including:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request erasure of your personal information under certain conditions.
- The right to restrict or object to the processing of your personal information under certain conditions.
- The right to data portability, allowing you to receive your data in a structured, commonly used format and transmit it to another controller.
- The right to complain to a supervisory authority if you believe our processing of your personal data infringes applicable data protection laws.
Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page.
Contact Us
If you have questions about this privacy policy or our data practices, you can contact us in writing at:
Emirates Scents
Building 15
Al Khail Road
Al Quoz 3
Dubai
PO Box 113456
UAE